Service Designer (GDS)

£550/day Inside IR35 – 2 Days in London office – Initial 3-Month Contract

Our South London based Local Authority client is seeking a Service Designer (GDS) with a strong background in human-centred design and the development of AI-driven solutions. This is an exciting opportunity to play a key role in transforming public services by designing and delivering user-centric services that meet the needs of both citizens and internal stakeholders.

Local government experience is highly desirable.

Remote interviews are likely to take place between 10th December-12th December.

Key Responsibilities for the Service Designer (GDS):

• Lead the end-to-end service design process for AI-related initiatives
• Conduct and analyse user research interviews
• Build personas and map customer journeys to identify key opportunities
• Extract and translate data insights into actionable service improvements
• Facilitate ideation sessions, create prototypes, and lead user testing
• Collaborate closely in Agile, delivery-focused environments
• Engage and manage stakeholders, including those resistant to change
• Contribute to a positive, collaborative team culture

For more information about the role, please contact Ben Langlay-Smith.